We will give refunds only in accordance to your statutory legal rights: That is where the goods are not of a satisfactory quality, or not as described. YOU ARE NOT ENTITLED TO A REFUND: If you have changed your mind, you have damaged the goods, or if you have been made aware of any of the defects at the time of purchase.
MAIL ORDER AND ONLINE PURCHASES
Mail order and online items are supplied with “Anti Tamper Tags”, should these or any of the manufactures protective stickers be removed then this item will be classed as having been worn and used and accepted and therefore cannot be returned as such. These tags still allow you try, handle & accept the product exactly as you would as if purchasing in store in line with your statutory rights.
DEPOSITS OR INSTALMENTS
Your deposit is part of your contract to purchase and therefore your deposit will be exchanged but will not be refunded. Items on deposit will only be held for 60 days unless regular payments have been received. We will then remove your items from deposit and provide you with a credit note to the value of payments made – NO CASH WILL BE REFUNDED - Credit notes are valid for one year from date of issue. Proof of ID is required to validate.
SECOND HAND GOODS:
Used goods are sold as second hand under EC Directive 2006/112/EC Article 313. No import tax has been or will be claimed on these goods. These good are sold under EC Directive 2006.112, article 313 (margin scheme).
FOR DISTANCE (ONLINE & MAIL ORDER) SELLING:
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item within the 14-day cancellation period as long as the item is in the exact condition it was received in, including both “Do Not Remove” stickers and any tags. If a return has been agreed within this 14-day period, the items must be returned within 14 days of notifying the retailer. The item must be returned by a fully tracked and insured service. We will not accept any responsibility for any item lost in transit. If an item has been customised/personalised specifically for the customer we are unable to refund the goods.
FOR FAULTY GOODS:
If an item is faulty or not as described the customer can reject the goods under the Consumer Rights Act 2015 (limited to 30 days from date of ownership of the goods). A full refund of the item along with postage costs will be issued to the customer within 14 days.
This is all in accordance with your statutory consumer rights
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